Chosen Solution

When you do a factory reset like it says in the user manual, what exactly happens? I know I’ll lose my saved contacts and any downloaded apps, which can be replaced, but will the phone still be good to go (Able to make and receive calls) once the reset is done?

Yes it should be fine. It should reactivate after powering on and provision with your current carrier. Most phones will powercycle after activating.

People are not hearing me on my end of the conversation after reset

I’m going to try it right now