Chosen Solution
Hi Community! Been scouring for hours upon hours and tried everything to get my passport ultra to become readable again. External hard drive was plugged into Mac doing a Time Machine backup, got bumped and was yanked out and dropped 1 ft to ground. Now having strange issues where it is only somewhat discover-able. Have tried a number of different computers, cables, etc. Plugged into a my Mac, I can’t find it under anything. Plugged in, light goes on flashes and solid light goes on. But unrecoverable on explorer or when searching for drives on Time Machine. On PC - Will show up under Devices & printers for ~30 seconds when first plugged in, then will beep, and disappear. Not discover-able under Disk Management, as so many answers have stated on different threads. Doesn’t show up as a drive under File Explorer.
Thanks!
Hi Sam Sheehan, sorry to hear about that, when that happens, especially during disk operation and fell from height, the HDD head most probably is misaligned / crashed… if your data is important, you will need to send in to data recovery specialist. Don’t try connecting and using it anymore as it may further damage the drive. else if your hdd is still having warranty, consider sending in for service.
As mentioned above it is likely to have stopped working from shock of impact. But it is always a good idea to be logical about these things & rule out all possibilities. Have you tried all of the below:
- Have you tried a different USB cable?
- Have you tried a different USB port?
- Have you tried a different PC or laptop?
