Chosen Solution

I have almost 1.5TB in this drive. Can still my WD My Passport Ultra be fixed? Or I just need the files within my hard drive.

  • My WD My Passport Ultra was not showing in [My Computer].
  • My WD My Passport Ultra cannot be initialized due to hardware error.
  • My WD My Passport Ultra still not showing in [My Computer] using other USB Cord.
  • My WD My Passport Ultra was shown in [My Computer] depending on how it was inserted to a USB Port but i could not open any folder/file within the drive.

The drive being visible has multiple parts:

  1. The USB interface must be working in order for the computer to recognize that there is a device at all.
  2. The “driver” board on the disk must be somewhat working in order for the system to realize that the device is a disk and exists.
  3. The actual spinning rust (called a disk) must be readable in order to store or retrieve files. I think you may be having a problem with the USB interface and/or the “driver” board of the disc itself. Without seeing the device and poking around a bit, I can’t be sure. Dan