Chosen Solution

the watchband is cracked, is there anyway to replace it?

It is common for the bands on the Fitbit Surge to fall off completely or crack/wear out. The band is not replaceable as it is permanently attached to the Surge, therefore the whole unit has to be replaced. You can contact Fitbit support here and see what their options are.

No, it is replaceable. There is a guy on ebay who is selling them. Thanks

I’ve had Fitbit for 3 years . Strap broke , can I have it replaced . How do I get in touch for address please