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My Samsung Series 6 (6000) 50 inch volume does not work. The television does not have any buttons for volume so I have to use the remote. Whenever I push the volume up and down buttons on the remote the television turns off or on after a delay. There is no way to get the volume to turn up. There is no sound. Do you have any idea how I can fix this or what I need to replace? The television screen works fine. And just for information purposes - the remote works fine it seems to change the channels so I’m not sure if it is a remote problem or a television problem.

We had the same issue with our remote for our Samsung TV. We chatted with Samsung online and this is what they had us do and it worked for us. Good luck!

  1. Take batteries out of remote or remotes and push all buttons on the remote once or more. Wait 20 seconds and put batteries back in.
  2. Turn off TV and unplug from power for 60 seconds. Plug back in.
  3. Update software. Go to Menu, support and software update. Good luck. Our remotes worked after doing this.

I had the same problem with the same remote. It seemed like whenever I had the Samsung remote facing the TV and used the Time Warner remote this would happen at least once a day. I had the problem about a year ago and it went away when I put the Samsung remote in a box where it couldn’t talk to the TV. The batteries went dead in the Samsung remote so I changed them and started using it again about a month ago. Now my problem is back when I use my Cable remote. I suspect that somehow the 2 remotes don’t play well together.

Mine is all the buttons will turn off and on my tv.mine is samsung tv also.please help.i tried the remote app but it doesnt work also.