Chosen Solution

Just like millions of other people, I’ve recently begun working completely remote and I’m involved in daily video conference calls via Zoom. I had some co-workers tell me that my video and audio was cutting in and out. My first thought was maybe I didn’t have enough bandwidth. I thought that was strange because I didn’t have any other internet issues. However, I upgraded my wifi service to 500 up/down. Unfortunately, I still experienced problems. My next thought was that it was my computers built-in webcam or microphone, so I tested a zoom call on my iPad and it came in crystal clear audio and video. This led me to believe that if I plug in a new webcam and mic to my laptop, I could do calls through that and have no problem. I went to the office and picked up my external Mac monitor which has it’s own built in camera and microphone. Unfortunately, when using the external display/cam/mic, I began to experience the issues again. Now I’m at a loss. Even with an external webcam and mic, my computer is still having issues with video calls and it’s specific to this device. My Zoom application is up-to-date and I have no other issues with the computer. I’m currently in process of turn-it off and back on… deleting and reinstalling zoom.. etc. Is there any chance a hardware component could be creating these issues?

Using an external bootable drive, boot-up under it using the Option key to get to the Startup Disk Manager, use the arrow keys to select the external. Then run Disk Utility > First Aid to check the drive. FYI: Using an external drive allows Disk Utility to gain access to the ‘Whole’ drive Vs running it from the recovery partition which will only allow you to check the not used Partition and/or Container. References: Mac startup key combinationsHow to create a bootable macOS Sierra installer driveRepair a storage device in Disk Utility on Mac

I have the same issue with Zoom, Teams, Skype video calls on both my Macbook Pro 2015 and Macbook Air 2018. Apple support had me update to the latest operating system but no change in performance. I’m assuming the Intel processors can’t cope with a video call. Problem is what do I need to upgrade to, as a quantum computer is probably out of my budget (and shouldn’t be necessary for a simple video call)…