Chosen Solution

I put it on my computer (I’ve tried it on other computers). The headset works for a while, but suddenly it starts to squeak and the audio stops working, but its led is still on.

Hello John 1-Reinstall the headset driver. Make sure you are using the latest driver version. *Recently, if you have installed another audio driver, uninstall it . *Download the suitable driver from the product manufacturer’s site or use programs such as “Driver Easy” to download the driver. 2-Control Panel>Sound>Playback tab>select this device (If the headset does not have a driver, select”Speakers”) now connect a desktop speaker and check the sound quality. 3-Make sure Windows(OS) does not have a sound problem . 4-Also check for hardware issues: Make sure that the USB port on the computer supplies power to the headset properly. Use an Android phone charger to check. Check cables and plugs as well.