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unit comes up in device and printers and on wd software but displays 0 bytes cant erase or anything. how do I fix it. Update (05/12/2017) Hi there Conor, Yes - my passport ultra comes up in the device list - but cannot be initialised and if you check properties - comes up with all the below details and yes if you check management Disk 1 does come up there too, but your unable to initialise the disk still says disk 1 and unknown nothing further no partitions or capacity or anything - so im thinking was it formatted via dos without partitions and labels? is it fixable? My Passport Ultra = 0 bytes Disk 1 Type = Unknown Status = Not initialised Part Style = N/A Capacity = 0 Bytes Unallocated Space = 0 MB Reserved Space = 0 MB
Does it work on another PC? If you open “Device manager” is it there under Disk drives? If you open “Disk Management” is it there in the volume list?
