Chosen Solution
Hi I have a 4Tb expansion drive that overnight stopped working in that whether it is connected to a PC or SMART TV, you can easily navigate the folders, but as soon as you wish to open one of the files, it freezes (in the case of the TV) or same of laptop but can also crash and give error msg no accessible. I have tried (also suggested by Seagate) chkdsk /f & /r, have uninstalled driver and reconnect to rebooted computer to re-install, but still no joy in access the files. Any help will be greatly appreciated as Seagate seem to have stopped sending suggestions! Cheers Bill
Try a different USB cable and make sure its around 18" (45 cm) in length you don’t want too short or long a cable.
You need a USB cable with a secondary plug to provide extra power to the drive. https://www.amazon.com/Micro-B-External-… The linked version is a USB 3.0, if this isn’t the type of plug you use, I can provide the MicroUSB version. 2 plugs will plug into the smart TV or pc side, and once side plugs into the drive itself. This will provide extra power as 4TB is power hungry.
use a program called crystal disk info to check the drives health. your drive may be failing. How old is the drive?
