Chosen Solution
I accidentally dropped something and my trackpad popped out at the bottom. Hard clicks are now not registered. I tried to pop it back in but it won’t stick. What do I do? My nearest Microsoft store is really far away.
happened to my surface laptop 1, i did a fix that was super ghetto as it was out of warranty. Essentially, you peel off the metal shroud on the underside of the touchpad so it drops back in. Clicks will register again without this shroud, and the touchpad will sit flush again. Hope this helps someone as i found no help online
Here’s how to get the keyboard and trackpad off to reseat it: Microsoft Surface Laptop Teardown Take a close look at the battery and examine it for swelling, which could be a contributing factor in it popping out.
you need a thin tool, even a ruler works. the metal piece that is sticking out needs to be put back. to do this you need to push the metal part in with the ruler. push it in lightly, but make sure it goes in the farthest it can go this should fix the problem. the touch pad will be a little bit lifted but the hard click will work
Probably too late now but I just had a similar problem and ended up using a very thin putty nice and pressing the back piece of the retainer down and its now better than it was before it broke.
This should have a detachable keyboard correct? If so look up a new keyboard for the surface. Make sure it is exactly the same. If not then try prying a little bit more to see under the trackpad. Be careful not to break it anymore. Is anything stuck under it?
The same happened to me. My trackpad popped up. I tested it and right-click and click to drag did not work. I lifted on the trackpad a little more and took the metal piece out (which was super easy) and it works fine now. I even tried to flip my laptop upside down to see if it will fall out and it doesn’t. It lies flush now. Thanks Abdullah Shaikh for suggesting.
It seems to me that the trackpad is glued to the little metal trackpad frame. When the epoxy comes away from the bottom of the trackpad, the screw nub sticking up at the center-bottom of the trackpad bay no longer makes contact with the clicker button located on the under-side of the trackpad. The issue lies with the rather-thin metal piece coming away from the bottom of the trackpad … the separation creates a buffer of space and the clicking device no longer makes connection with that little metal nub. Putting a very fine coating of adhesive and using paper clips to adhere it to the trackpad was my initial idea, but then I realized you’d have to bend the tab on the bottom of the metal trey to insert it back into the tab beneath the soft ‘alencantara’ keyboard coating. Or whatever the heck it’s called. I’d look it up, but … you know what I’m trying to say. Moving on … I decided to put a super thin coating with a paintbrush so that the adhering agent touches the bottom of the trackpad and holds the metal trey into place. Then, put it back into its bay, and give it a day to cure, with a very slight weight (I used a paperweight to keep the trackpad depressed) over night. The next day, it was fantastic. No problems since.
I took the metal shroud out and now the pad sits flush, but my hard click still doesn’t work. Any ideas?
I had a similar fix for this, same to the most voted answer of removing the shroud although I left it in for mine. I just used a few small strips of 2 sided tape, bend the shroud back under and push down on the tape. This works well for me. I also repair cell phones for a living with this tape.
