Chosen Solution
Hi all,
My mom’s laptop (Asus x540s) had a bsod that I worked out to be a dead/corrupted hard drive. I installed a new SSD to replace the HDD and reinstalled Win10, but from the get go in setup, I had no access to the touchpad.
The touchpad doesn’t appear in Device Manager, the only thing there is an I2C HID Device that has a warning on saying “The device cannot start. Code 10. A request for the HID descriptor failed”.
I’ve done a lot of research and asked around but no solution has been found yet. So far I have: reinstalled Windows multiple times; replaced the touchpad and cable with new ones; installed every driver, software, chipset, and BIOS on the ASUS support page and in different orders as well as older versions of the major ones; installed generic touchpad drivers for all major manufacturers (later figured out it’s made by ELAN), then tried multiple ELAN drivers; downloaded a USB run Linux distro to try to get access to the touchpad sans-Windows; enabled and disabled the touchpad setting in the BIOS; uninstalling the I2C HID Driver; used the keyboard control to turn the touchpad on/off; and other random suggestions from around the web.
Any help you can provide would be greatly appreciated, thanks!
The only way to get to your HDD is by removing the top layer (keyboard + touchpad), just make sure that you put back correctly the touchpad wires, even if it looks good but still not work retry again because the problem is there, make sure not to break it and good luck :).
Hi, You may have tried this already so apologies if you have but try installing the latest Asus Smart Gesture and ATK Package drivers from here. You may have to uninstall the old drivers first (Control Panel > Programs and Features) Be sure to install the ATK Package drivers before installing the Smart Gesture drivers. See the Note: near the top of the webpage regarding how to install the drivers.
