Chosen Solution
just bought Cuisinart smart stick csb-75 and the lock/unlock button does not lock when pressed in.
This should help. I felt your “pain” until just a little while ago. What I discovered is: Hold the Smart Stick in the palm of your dominant hand, just as designed. Press the low or high button and hold; nothing happens yet. Now with a finger on your other hand push, then release, the lock button on top. The blender motor should start as soon as you push the lock button down and stay running until you release the high or low button. This frees up your non-dominant hand for holding the container that you are mixing.
This feature sucks either way and why put a child safety lock on an adult tool! Food for thought
I tried operating the stick blender with 2 hands and it was a disaster. Holding the “lock” button with one hand and holding the “Low” button with the other hand, suddenly the mixing carafe became unstable and the smoothie I was mixing splashed all over the kitchen. I HATE this feature. My hand is not strong enough or even large enough to operate the thing with one hand. I called Cuisinart Customer Service and the agent said I should return the blender to the store and exchange it for a different Cuisinart model that doesn’t have this feature, but he couldn’t tell me which of their stick blender models don’t have the feature. I then emailed their customer service and so far they have not answered my question, they are just telling me it’s a “safety feature.” Whoever designed this stupid thing is a complete idiot, I’m sorry.
If you want to go a little more in depth and fix this more or less permanently, it’s quite easy. There are 3 screws under covers on the back. Then the two pieces can be gently separated, they are held together by two clips. I turn was able to defeat the lock mechanism by looping a zip tie through a hole that now holds it in the ‘unlock’ position. This took me about 5 minutes. It now works like any stick blender should!
This is a feature, not a bug. I mean that it is intentional on the part of the manufacturer. I have not found a way to use the appliance without using both hands, which leads me to believe that they might have done this as a safety feature, to keep you from running it with one hand and cutting the other.
Thank you so much!! l was gong to take the unit back because l thought it was a defect. Even though l thought figured it out, but not the way you answered me. l tried your method. l was doing it wrong this whole time! l was dong t backwards. Thank you again!! l wish the directions would explain how to use or operate the unit.
My wife has small and not very strong hands aswell, so after a few complaints about her new Christmas present, I read this thread, and then took my trusty gel type super glue in hand. I squeezed some around one half of the button, and then pressed the button down and held it down for a few min with a hair drier to speed up drying. Once it let the button go it stayed, and I smeared the rest of the glue around the top of the joint again. Seems to have worked good and wife can use it with no problem. Good luck.
OK, here’s what I was doing wrong: following the instructions helpful people have posted I got the d**n thing going fine BUT as soon as you release the pressure on the low/high button even a little bit the dumb stick stops. So, it’s either using both hands (or duct tape) or getting a cramp.
Gorilla Tape. Otherwise it looks like there are 3 screws you can take out and have a go.
I called to get help troubleshooting it. They asked if my outlet was working. I said yes. I asked for more assistance and you would have thought they would have walked me through starting the %#@ thing. No she just told me to take it back. If I would not have seen this I would have drove 2 hours to take it back and get another that did the same %#@ thing. The person that told us the correct way to use this should have wrote the manual. The person that wrote the instructions to use this needs to get a different job!!!
